Source identity
| Field | Recorded value |
|---|---|
| Source type | GitHub source |
| Original record | Janady13/thatstupidcomputer / private/standards/document-076.txt |
| Date | Not specified in source |
| Repository | Janady13/thatstupidcomputer |
| Revision | 57555cde46910102dd25d6c1c1fb2c359e9655bd |
| Branch | main |
| Path or archive member | private/standards/document-076.txt |
| Original SHA-256 | 0a331211f7d8bfd613ca15d2c8bd744546caa50d8b6bfc6f82eb8874346475e0 |
| Git blob SHA | 4ff3c537c91d2f11c485c04607be4cef7c736d14 |
| Reading-copy SHA-256 | 0a331211f7d8bfd613ca15d2c8bd744546caa50d8b6bfc6f82eb8874346475e0 |
Recovered source transcript
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DOCUMENT 076 OF 135
Title: Contact form to actual mailbox: an end-to-end evidence chain
Path: Library/Playbooks/02-CONTACT-TO-MAILBOX.md
Group: playbooks
Label: EXPANSION · source-linked operating design
Review status: new_discipline_operating_design
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# Contact form to actual mailbox: an end-to-end evidence chain
**Lead:** R03 until application/provider handoff is established, then R17 for downstream delivery. **Consulted roles:** R03, R04, R05, R07, R16, R17, R20, R21, R25, R26. **Mode:** read-only diagnosis until actual authorization.
## Entry condition
A user sees form success but there is no confirmed inquiry. Use synthetic data and an authorized controlled recipient; this playbook grants no permission to email real customers.
## Sequence and ownership
### 1. Define success states
Agree which states the system can observe: request received, validated, durably accepted, provider accepted, mailbox observed and business qualified. Do not promise later states from earlier evidence.
### 2. Trace the application
R04 records the UI/request; R03 validates server handling, persistence, retries, queue and provider outcomes using one correlation ID. Exercise failure cases in a safe environment.
### 3. Trace delivery
R17 uses the same message/provider ID to inspect bounce/queue and actual authorized mailbox evidence. Review SPF/DKIM/DMARC alignment and legitimate sending streams before proposing a DNS change through R02.
### 4. Check cross-cutting behavior
R05 tests required actual browsers; R07 tests keyboard, labels and error recovery; R16 compares emitted events with real states. R20 checks sensitive-data handling and abuse controls.
### 5. Verify the repair
R21 retains negative and duplicate-request cases. R25 sequences the approved change. R26 re-executes the inquiry with fresh data and reports actual mailbox observation or BLOCKED.
## Evidence package
Preserve task/run IDs, exact environment/build, timestamped observations, safe synthetic inputs, expected versus observed state, tool/browser versions, raw private artifacts and separately hashed public-safe redactions. Record unavailable tools and tests not executed. Attach the handoffs rather than compressing distinct observations into one success flag.
## Acceptance
- User messages match observed application states
- The scoped synthetic inquiry is durably handled as contracted
- Required mailbox receipt is directly observed
- Analytics does not count failed/duplicate submissions as qualified inquiries
## Stop or block
Provider acceptance without mailbox access supports only provider acceptance. Do not falsify a receipt record, publish customer messages, or enforce a mail policy that has not been reviewed against legitimate senders.
## Role and source references
- [R03 — Backend Web Engineer](../Disciplines/R03-backend-web.md)
- [R16 — Analytics/Measurement Engineer](../Disciplines/R16-analytics-measurement.md)
- [R17 — Email Deliverability Engineer](../Disciplines/R17-email-deliverability.md)
Primary-source IDs: D07, D28, D32, D33, D36. See the [source register](../../Research/DISCIPLINE-SOURCE-REGISTER.md) for URLs, scope and currentness boundaries. The sequence is custom operating design; it is not a promise that every case has the same cause.
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