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Service / Custom software

Internal tools, automations, APIs — the unsexy systems that make a business run.

Custom software that fixes the bottlenecks no off-the-shelf tool addresses: internal admin panels, data pipelines, custom APIs, automation workflows, integrations between the four SaaS tools your team already uses, and the back-office systems that make a business actually run.

Categories

What custom software looks like in practice

Internal admin tools beat off-the-shelf SaaS for most operational workflows. Built right, they save 5-10 hours per team member per week and pay back the build cost in the first quarter.

Internal admin tools

The single highest-leverage custom build for most small businesses. A purpose-built admin panel for your operations team that replaces six spreadsheets, three CRM exports, and a Slack thread.

  • role-based access
  • audit trail
  • built on your data
  • 10x faster than the SaaS your team currently fights

API integrations

Connect Square to Stripe to QuickBooks to your CRM to your email tool. Stop paying Zapier $300/month for what is actually 80 lines of code.

  • webhook routing
  • retry + dead letter queues
  • monitoring

Automation workflows

Replace manual data entry with code that runs on a schedule or in response to an event. Most small business teams have 5-10 hours a week of repetitive work that disappears.

  • cron + event-driven
  • error alerts
  • human-in-the-loop where needed

Data pipelines

ETL between systems, scheduled reports, dashboards, exports for accounting or compliance. The plumbing that keeps the lights on.

  • Postgres + dbt
  • scheduled jobs
  • email/slack delivery

APIs (yours, public or private)

If you sell software, you need an API. We build APIs that pass code review: versioned, documented, rate-limited, secured.

  • REST or GraphQL
  • OpenAPI spec
  • auth + rate limits
Decision frame

When custom software is the right call

Custom software is not always the answer. Sometimes Notion is the answer. Sometimes Airtable is the answer. Sometimes a $20/month SaaS is the answer. Custom software wins when the off-the-shelf tool forces you to bend your process to the software, when you are paying per-seat fees that scale faster than your team, or when you are stitching three tools together with manual exports.

Right call

You have a workflow specific to your business. Per-seat SaaS is eating margin. You export data between three tools weekly.

Right call

You are paying for SaaS features you do not use to get the one feature you need. Or the SaaS roadmap moved away from your use case.

Wrong call

The SaaS works fine. Your team is using it. The cost is reasonable. Build only what off-the-shelf cannot do.

Wrong call

You are early stage and the workflow is still changing weekly. Use no-code tools until the process is stable enough to encode.

What it costs

Pricing

Tactical fix

One automation, one integration

$2,497
2 weeks fixed
  • scope: one workflow
  • e.g. webhook router
  • e.g. scheduled report
  • e.g. CRM enrichment
  • 30 day support
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Platform build

Multi-system integration platform

$14,997+
scope dependent
  • 5+ system integrations
  • workflow engine
  • monitoring dashboard
  • full documentation
  • 180 day support
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